1. Lead time.
All orders are processed 1-3 business day before dispatch (excluding weekends and public holidays). They are often completed sooner though. Orders received after 12pm will be processed the next business day. If you need something ASAP, please contact us and we will do our best to organise this for you. 

2. Delicate items.
Some of our products are fragile and/or have small pieces. Please take care when handling and hanging them. Please keep out of reach of children.

3. Customised your own items/materials.
Customised case from your own things. We do make the customised cases from your own items/materials.

Please provide your case details such as size, dimension, shape, design files, images, material, quantity or others. In addition, every material has the different parameters and settings. Therefore, we need the sample from you and let us do the testing. If you do not have the sample, we still could help you to make it.

However, we can't guarantee that it's 100% work. If it doesn't work, we won't be able to give you a new one, thanks for understanding. If you agree, please contact us and we will provide the consent form to you.

4. Payment.
Please keep in mind that all the orders must be paid in full before we start the production. 

5. Refund policy.
Due to our products being custom made, we do not offer refunds. If there is an issue with your order, please get in touch when receiving it, we will do our best to help you and replace the item if necessary. 

6. Copyright.
Please take note of any copyright laws relating to the file/image/logo you supply. Ensure that you have authority/copyright to use them you supply. We cannot provide our services for the designs that you do not own the copyright. By uploading/sending you agree that own them and that Smart Laser Design is released from any infringement claims.

We might share the photograph of your project on our website and social media accounts. If you are not comfortable with it, please let us know that and we will remove it for you.

It’s our pleasure to create something special for you. We truly appreciate it.

Smart Laser Design

If there are any problems/questions, please reach us at